We have listed some frequently asked questions and answers. If you have any questions,

you can contact us by email: support@yeecore.biz , we will reply within 24 hours!


1.When loop recording does not work or recording is interrupted:

(1)Please FORMAT Micro SD card on the camera before initial use, and choose the high speed brand card (Class 10/U3 or above for 4K Video is required).

(2)The speed of the Micro SD card will be slowed down after a long period of time, it is recommended to format it on the camera.


2.Prompt” file error” when playing video or photo files:

It is possible that the writing speed of the TF card has decreased and some video and photo files are abnormal. It is recommended to format the TF card on the camera.


3.When the TF card over 64G cannot be read by the dash camera:

It must be formatted as FAT32 32KB file system on the computer, or formatted on the dash cam.


4.When the video is hazy:

It may be fingerprints or spots on the lens, please keep the lens clean.


5.When recording indoors, there are horizontal stripes in the video:

Please set the flicker to 50Hz or 60Hz according to the local power frequency.


6.When it is difficult to obtain GPS information:

Some car navigation GPS antennas will affect the camera's GPS reception. The dash camera should be installed as far away from the antenna as possible.


7. How to use the parking mode?

  Parking Surveillance Mode must be activated with Smart Hardwire Kit (search B09DSK58MW on Amazon). The dash cam will automatically turn on and record 1 minutes video when there's collision or vibration in parking mode.


8.How to connect the dash cam with smartphone through WiFi?

Please download the "yeecoreviewer" APP on smartphones with IOS or Andriod, Turn on the WiFi (long press the UP button to turn on), then find the WiFi on your phone and connect it (password:12345678 or check it on the screen on dash cam).

APP connect the cam is default 5G WiFi, if your phone can't search Yeecore WiFi, please switch to 2.4G WiFi on dash cam.


9.Please visit the YEECORE youtube channel if you have the following questions:

(1)How to download the "Yeecoreviewer" APP on your smartphone?

(2)How to download Yeecore Dashcam GPS Player?

(3)How to connect the APP with WiFi and How to playblack videos on YEECORE APP?



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